Gorgias Shopify is a powerful app that can be used by businesses of any size. In this review, we'll take a look at the features and benefits of using Gorgias Shopify, as well as give you a snapshot of what the app is capable of. So whether you're a small business or you run a large organization, Gorgias Shopify is worth checking out!

What is Gorgias Shopify?

You can handle all of your customer assistance on the Gorgias Shopify customer service platform. Customers have several ways to get in touch with you. To assist you to improve your support tickets, you may also gather customer service communications from various channels (phone, live chat, email, etc.).

The straightforward goal of Gorgias is to assist you in offering amazing client service along with autonomous e-commerce products. Instead of replying to numerous emails throughout the day, it enables your agents to concentrate on providing consumers with useful advice.

By automatically responding to common client queries, Gorgias aims to stop wasting its workers' time so they can concentrate on tasks that generate revenue. Additionally, Gorgias keeps an eye on how customer service affects sales. By using this knowledge, you can make sure all your customer engagement fits within a successful sales plan.

Does Gorgias Work With Shopify?

Yes, Gorgias works with Shopify. This means that you can use it to customize your eCommerce stores. 

Who Are The Typical Gorgias Shopify Users?

An excellent help desk application is Gorgias. However, its feature set is intended to meet the needs of an extremely narrow demographic.

In spite of this, Gorgias works best for small and medium-sized eCommerce enterprises. Gorgias will be most useful to Shopify eCommerce shops that process up to 1,000 orders each day.

Gorgias Shopify - Main Features

Gorgias Shopify app has many useful features that might be helpful for many eCommerce stores, including:

• Ticket control - Gorgias concentrates on a small number of goals, yet it handles the essential tasks of a customer support program exceptionally effectively. Any help desk program's principal duty is ticket management. You have a variety of options for creating and managing your tickets with Gorgias. From the Tickets screen, users can generate tickets. An email creation page-like user interface is present in the Create Ticket window. To add important information to your tickets, you can use a variety of macros. The macros can be utilized to generate an email that Gorgias can automatically send to clients. Of course, if you want, you can type the email by hand.  You can use a special feature provided by Gorgias to have tickets automatically generated based on particular events. You can connect a ticket for a complaint if it is one that you get a lot of. As a result, you will be prepared with a ticket template for the following complaint. Similar to that, you can configure rules to automatically terminate tickets that don't need responses. Additionally, you can connect specific messages to these emails. Therefore, Gorgias will immediately close the ticket whenever you receive inquiries with these messages.
• Sentiment analysis on social media - This feature is distinctive and unlikely to be found in other programs of the same nature. It emphasizes client happiness and running an online store. The artificial intelligence (AI) algorithm searches the internet for favorable or unfavorable customer reviews of your service, then displays what it discovers inside the app. Tracking and keeping an eye on social networks is a good approach to finding customers and showing that you care about them. With this knowledge, you can now quickly make a disgruntled customer smile and send an upsell mail to a happy client. When customers are delighted with your product or dissatisfied with it, they are likely to talk about your brand. A satisfied consumer is more inclined to make a subsequent purchase. However, dissatisfied customers will criticize your product, which hurts your sales. Your online media team should be prepared to address any issue the customer may have in such circumstances. You can keep records of these mentions with Gorgias and determine which are favorable and which are unfavorable. As a consequence, your team can move without spending any time dealing with the crisis.
• Sync up every support channel - All communication channels, such as email, chat, social media comments, online ads, and live messenger, may be managed and handled from a single platform. Your time is greatly reduced by this functionality. There is no longer a need to switch among platforms in order to check and reply to messages. Additionally, it enables you to centralize all of your data. You can easily track your tasks using Gorgias, and you may prioritize them all in one place.
• Intelligent autoresponders - You can set up rules for automatic answers using intelligent autoresponders. Based on their subject and characteristics, your requests can be classified, tagged, and assigned. It goes without saying that this function minimizes the amount of repetitive work. In fact, you can automate approximately  30% of your replies by doing this. This not only helps you save time but also guarantees that your clients get responses right away.
• Machine learning and macros - Predictive typing and tailored messages are available from Gorgias based on your consumer data and order history. Your agents can complete more tasks in less time thanks to the chat templates it creates using this data. Macros greatly enhance processes. It reduces the chance of human error when communicating with customers, preserves the tone of your brand in automation, and streamlines internal procedures. You can also put up a low-touch client support system using this functionality. Additionally, you can utilize it to gather information for later analysis. Macros can also be used as a model for internal notes in internal escalation procedures and to reply to consumer inquiries via rules. Additionally, you can apply these in bulk to other ticket parts. Keep in mind that setting up macros takes some time. They also need to be well planned and carried out. To utilize this function to its greatest potential, you must train your agents. Users may feel that they are getting canned responses if your employees rely on macros before comprehending the issue, which degrades the user experience.
• Income dashboard - Using the revenue dashboard, you can monitor how your live chat & customer support staff are impacting your sales. As a result, it is straightforward to identify agents based on client conversion and pre-sale ticket revenue. By examining response & resolution times along with customer satisfaction scores, you may also obtain a general idea of how effectively the team is performing.
• Campaigns for chat - A helpful option for reaching out to clients is chat campaigns. When a visitor arrives at your website, you can start a live chat. You may then draw attention to your products and encourage them to buy them.

Gorgias Shopify- App Install And Features Provided

Let's see now how complicated is the installation process and what is included in the application.

• Firstly, add the application to your store by clicking on - Install app;

• Create an account or log into your actual account for Gorgias;

• Now that you've logged in, you can see the dashboard, where you have to connect to Shopify, email, live chat, social media, and add team members;

• My Tickets field is responsible for the first feature we have talked about, including open, snoozed, and closed tickets for better store management;

• Set up rules to automate your actions;

• For tracking your revenue, you will have to upgrade to the Pro plan;

• Integrate email reply, live chat, voice, and SMS reply to your website;

• Get a performance overview over the last period of time;

• Check the satisfaction overview.

Gorgias Shopify - Pros And Cons

Now, let's see what are the pros and drawbacks of this application:

Pros:

• The customer service at Gorgias is outstanding;
• Email templates that are very effective;
• Sync up every support channel;
• Create clever autoresponders and add rules.

Cons:

• There are moments when the integrations are glitchy.

What Are The Gorgias Shopify Integrations?

Gorgias integrates with:

• Klavyio;
• Attentive;
• Aircall;
• Yotpo;
• Recharge;
• 20+ more.

What Is The Gorgias Shopify Rating?

Gorgias Shopify has a rating of 4.7 stars on the Shopify App Store and has been used by thousands of businesses around the world.

Gorgias Customer Service

One of the great features of Gorgias Shopify is its customer service. This is one of the most important aspects of any business, and Gorgias does a great job of meeting the needs of its customers.

Their team is always available to help with issues and questions, and they are quick to respond to emails and phone calls. They also have a wide range of resources available on their website, which can help you solve any problems you might be having.

What Is The Gorgias Shopify App Price?

The Gorgias Shopify App has four different pricing plans available:

Conclusion

Gorgias wants to specialize in a particular subject and master it. If you manage a small or medium-sized online store that utilizes Shopify, Gorgias is fully capable of satisfying your needs for a support desk. It offers a wide range of apps that work with it along with a set of features that is generally trustworthy.

It is astonishing how it helps you improve your customer service. You may boost your sales with Gorgias' assistance. The automatic specialist is Gorgias' finest feature because it answers the most common queries from your customers automatically.

If you're looking for an app that will make your life easier, give Gorgias a try!