Running an online eCommerce store is not easy at all. You have to put your efforts and time to increase customer engagement, boosting sales, or expanding your business. But it may still fail. Like you work hard to create a captivating user experience, improve the conversion rate of your product pages, and so on. However, all you get is cart abandonment, a high bounce rate, and reduced sales.
That’s the case where survey apps work. Simply ask your clients and visitors where you are going wrong or what changes you can make to improve your business sales.
Kno app is one of the best survey apps available on the Shopify app store. The app enables you to conduct surveys and questionnaires that help in getting customer feedback and input about your business. Let’s have a look at the detailed Kno review, we have done for you.
What Is Kno Review Shopify?
The Kno app provides surveys for customer insights, checkout confirmation screens, attribution, and feedback. With the Kno Shopify app, you can easily handle post-purchase surveys or questions, gain analytical details about users’ preferences or behavior, understands your customer’s problem areas, and many more.
The Kno review is a fully featured survey tool for eCommerce platforms that offer conditional logic, 12 question types, and unlimited questions/surveys.
Why Do You Need The Kno App?
The Kno app helps in filling in the missing data of the customers by providing survey forms containing multiple questions and provide insightful details.
Kno reviews show that the app assembles the performance of post-purchase confirmation screen surveys with the customization, logic, and delivery flexibility of a true survey platform.
These survey forms boost your marketing and build loyalty and this is possible only when you ask the right questions.
Installation Steps
The Kno app is providing a simple and seamless installation process that is very easy to set up on the Shopify store. Some of the highlighted installation steps are:
- Search for the Kno Post Purchase Surveys on Shopify’s top right corner and click the Add app button:
- Agree to the terms and privacy policies of the app and move further to the Install app button.
- Next, Kno welcome screen displays, and the dashboard containing insightful details will appear.
- Open the Data tab and go to Surveys for creating your first survey.
Kno Features
Some of the main features of the app as evident from Kno reviews are described below:
Insightful Details
Optimize your advertising campaigns, content, product development, and more by using the Kno analytical details. Kno reviews illustrate that these analytical tools can help you boost customer engagement with your company.
Use these analytics to propose new business intelligence solutions that will increase your conversion rate. All the details related to customer Engagement (Response & Action rate), top three surveys, total views, active surveys, total responses, actions, and responses by day are displayed on an insightful analytical dashboard.
Get Audience
Audiences are a great way to deliver surveys to a small group of users. You can enable audience for your account by clicking on Kno’s Audience section.
Advanced Reporting
The Kno app helps you to gain insight faster with robust segmentation and easy reporting. Go to the Data tab and open the Reports section that graphically represents the Actions and Survey Stats (Response Rate & Completion Rate) including Views, Responses, and Submissions.
Utilize your new knowledge to improve product development, marketing channels, and other areas. Use actions to encourage one-on-one customer engagement. Filter data at multiple levels by using audience and any report view can be exported for offline analysis.
Fast Deployment
Replace any basic survey tool you've been using, such as Typeform or Survey Monkey. Get the Kno app that delivers surveys to your screens through the link and you can add custom HTML. Deploy anywhere on checkout, thank you, post-purchase screen, or anywhere you want.
Robust Logic
Use logic chains to unearth deeper insights. Options may include prerequisite questions, detailed choices, and appearances on social media sites, online blogs or articles, and others.
Update Audience
To detect your positive and negative aspects, use Kno’s direct customer feedback and strong audience-building tools.
Utilize 60+ order and survey response data points to determine the users who see the questions and to improve report analysis.
Prebuilt Templates
Stop wasting your time designing survey forms and questions. The Kno app provides dozens of professionally pre-built templates for questions and surveys. These templates allow you to create beautiful surveys in just a few clicks without any coding.
Targeted Actions
The Kno app is equipped with smart action requests that can be used to generate SMS list signups, 5-star reviews, social follows, and more. The app drive customers to take action using real-time data.
Furthermore, the Kno app allows you to create benchmarks and manage mobile-friendly surveys, that are useful for users surfing web activities on their mobile devices.
Kno Review - Integrations
Kno reviews showed that the app seamlessly integrates with many other platforms to add more functionality and work to your Shopify store. Some of the main integrations of the Kno Shopify app are:
- Klaviyo - a market automation platform that helps in emails or SMS marketing services and syncs your data.
- ReCharge - enables subscription offers that help in increasing lifetime value and customer engagement.
- Google Analytics - a platform by Google that reports, monitor and track your website traffic.
- Peel Insights - an automated analytical platform that provides powerful ways to retain and gain customers.
- Triple Whale - Manage analytics, creative, attribution & finance for your Shopify store in one place.
All the analytical data can be exported for offline usage, pushed into Klaviyo for segmentation, or retrieved via API for use in any platform that supports API data import.
Kno Pricing Plan And Packages
Kno Shopify app offers three different pricing packages based on the scope of your business needs. Starting from $0/month in the Free plan, the app extends to $249/month in the Pro plan. However, a 14-day free trial is provided by the paid plans. The main features of all the plans from the Kno reviews are listed below in table format.
| FREE | ANALYST | PRO |
|---|---|---|
| $0/month | $99/month | $249/month |
| 3 questions per survey | 12 questions per survey | Unlimited questions |
| Custom styling | Custom styling | Custom styling |
| 1 survey | 3 surveys | Unlimited surveys |
| No audience | 10 audiences | Unlimited audience |
| No enabled actions | Actions enabled | Actions enabled |
| Unlimited responses | Unlimited responses | Unlimited responses |
| Export all data | Export all data | Export all data |
| No slack support | No slack support | Dedicated slack channel |
| Custom styling and templates | Custom styling and templates | Custom styling and templates |
| Klaviyo integration and API access | Klaviyo integration and API access | Klaviyo integration and API access |
| Survey links & benchmarking | Survey links & benchmarking | Survey links & benchmarking |
| No remove branding | No remove branding | Remove branding |
The pricings are based on the Recurring Charge Model (includes monthly or usage-based charges paid every 30 days by the users). The Analyst and Pro plan supports Triple Whale (beta) & Peel integration as well.
Kno Reviews And Rating
Kno reviews clearly show that the app got an average overall average rating of 5.0 on the Shopify store. Mostly Kno reviews are positive (rated 5-star) indicating the higher satisfaction level of the customers.
Let’s have a look at some of the user’s feedback about the app that they express in the way of Kno reviews:
| Ratings | Feedback |
|---|---|
| 5-star | "I've found KnoCommerce incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you, KnoCommerce team!" |
| 5-star | "We've only been using the app for a few days and have already received excellent insights into the customer journey. Highly recommended app!" |
| 5-star | "This app is excellent, and the customer support is even better! I switched from grapevine to the app and it is soo much better. I also was having some trouble understanding and within a couple of minutes, I was on a google meet with someone extremely knowledgeable to help me! 11/10 recommend." |
Kno Review - Advantages And Disadvantages
Some of the key pros and cons of the app as most of the Kno reviews stated are:
Pros:
- Provides an effective solution for post-purchase surveys;
- The app has an easy installation and setup process;
- Receives Insightful details into the customer journey;
- Great customer support service with a fast response rate;
- You can add multiple-form questions in a survey.
Cons:
- The pricing plans might be too expensive for Shopify beginners
Kno Review Support
The app is supported by KnoCommerce Inc. KnoCommerce Inc has an average rating of 5.0 on the Shopify app store. Kno app is offering an excellent customer support service that replies instantly. Simply email help@knocommerce.com or use a live chat system for any technical assistance related to the app.
Most of your queries are already resolved through the Frequently Asked Questions section, documentation, and other forums.
In addition to these, the Pro plan users also got a dedicated Slack channel for priority support.
Final Words
The Kno app helps in collecting useful data from your store and then utilize it in the actions of your choice. Why waste time guessing your customer's demand on your product roadmap when you can simply ask through surveys and questions?
Create surveys in just a few minutes and increase your customers and business intelligence through the app. Kno reviews have shown that these surveys provide insightful knowledge of your users that would be impossible to know otherwise.
