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For retailers, Shopify Willdesk is a platform that allows you to manage consumer orders and message inboxes across numerous social platforms. Over 70% of common issues such as "Where's my order" can be resolved quickly and inexpensively with a dedicated FAQ feature combined with a built-in order tracking system. You can also respond to your customer's request through Willdesk's flexible mobile app, available for both Android and iOS platforms, which enhances communication.