Best Shopify CRM Apps In 2023

Joshua

Last updated on: December 27, 2023

5 minutes

Shopify is one of the most popular eCommerce platforms. It allows businesses to create an online store, manage inventory and orders, track sales, and grow their business. To make the most out of the Shopify platform, businesses need to use a customer relationship management (CRM) system. CRMs help you to organize your customer data such as contacts and interactions in one place. In this article, we will explore 15 of the best Shopify CRM apps in 2023 that can help you manage your customer relationships better. We’ll look at their features, pricing plans and more to help you decide which one is right for your business.

Endear CRM and Clienteling

by Endear

$60/month

Features:

Organize all your customers
Send personalized messages
Track every sale, anywhere

Highlights:

Speed tested: no impact to your online store

Rating: 4.6

Total Reviews: 16

Why use this app?

Endear is the first and only customer service app approved for Shopify and Shopify Plus retailers. Create and distribute customized lookbooks, send out text and email campaigns, organize your customer data, and track how outreach leads to in-person and online purchases. For a comprehensive view of each consumer, Endear also allows you to connect your other preferred e-commerce applications. With variables like total spend, last purchase date, last order location, and time to conversion, you can always target the right audience.

Price:

Price 1

$60/month

Price 2

$144/month

Price 3

$270/month

Install On Shopify

Platformly: CRM & Marketing

by Platform.ly

Free to install

Key features of the app:

Rating: 0.0

Why use this app?

For busy business owners who are focused on growth, Platformly is a powerful yet simple business management and marketing automation platform. By accurately measuring interactions across many campaigns and media across the marketing funnel, Platformly makes marketing attribution easy. You can gain an unrivaled level of insight into what drives growth, who your most loyal customers are, and which marketing initiatives drive the most sales.

Install On Shopify

Salesforce Sync

by CRM Perks

$19/month

Features:

Easily create/update any object
Supports all types of Salesforce fields
Salesforce Web to lead/case

Highlights:

Speed tested: no impact to your online store

Rating: 5.0

Total Reviews: 1

Why use this app?

Customers and orders from Shopify are instantly sent to Salesforce, where you can also create accounts, contacts, leads, and sales orders. Plus, you can send Salesforce data from your past Shopify.

Price:

Price 1

$19/month

Price 2

$29/month

Price 3

$39/month

Install On Shopify

3Dsellers ‑ CRM & Helpdesk

by 3Dsellers

$25/month

Features:

Centralized Helpdesk
Email Templates
Auto Responder

Highlights:

Speed tested: no impact to your online store

Rating: 5.0

Total Reviews: 1

Why use this app?

3D sellers have several integrations with well-known e-commerce sites such as Shopify, Amazon, eBay, and more. 3Dsellers has over ten years of experience and has helped thousands of online sellers expand their business. Automatic product feedback and review system, e-commerce helpdesk, order management system and other features are all part of our toolkit. With 3Dsellers you can focus on expanding your business while we take care of the other details.

Price:

Price 1

$25/month

Price 2

$39/month

Price 3

$199/month

Install On Shopify

Channel.io ‑ Live Chat&Chatbot

by Channel Corp.

Free

Features:

Unlimited live chat & team chat
Customer Relationship Management (CRM
Marketing & automations

Rating: 4.9

Total Reviews: 57

Price:

Price 1

Free

Price 2

$36/month

Price 3

$60/month

Install On Shopify

JivoChat Live Chat & Chatbot

by JivoChat

Free

Features:

Offer calls from your website with your phone number
Use internal CRM to follow up with offers
Advanced Features

Rating: 4.4

Total Reviews: 105

Why use this app?

Consolidate all your communication channels in one app, including your store chat widget, Instagram, WhatsApp, Facebook, Email, Phone, Apple Business, Telegram and more if you choose. If you like, a chatbot can also help. Use our in-house CRM to collaborate and close your sales and support cases. Our attractive, intuitive and responsive design is easy to use and works flawlessly across all devices. Let's boost your sales with our conversion tools so you don't miss out on opportunities.

Install On Shopify

WhatsApp Abandoned Cart & Chat

by Carthike

Free

Features:

1 click chat & share setup
Abandoned cart recovery
Increase your revenue

Highlights:

Seamless workflow: use directly in Shopify admin
Up-to-date tech: works with the latest themes

Rating: 4.9

Total Reviews: 247

Why use this app?

WhatsApp currently has the highest engagement rate of any media. Thus, automatically sending abandoned cart recovery emails significantly increases the conversion rate. Increased confidence is achieved by sending order notifications, cash on delivery and delivery confirmations. With our WhatsApp chat, the consumer can contact you via WhatsApp, get an immediate response to their request and make a purchase. Join the exclusive club of business owners who have used us to recover over $15 million.

Price:

Price 1

Free

Price 2

$9.99/month

Price 3

$29/month

Install On Shopify

EngageBay CRM

by EngageBay

Free

Key features of the app:

Highlights:

Up-to-date tech: works with the latest themes

Rating: 5.0

Total Reviews: 1

Why use this app?

CRM and live chat capabilities are built into EngageBay, an integrated marketing, sales and service automation platform. It allows you to fully automate every step of your company, from lead generation to email campaigning, customer acquisition, and after-sales service. There is a native and authorized integration for Shopify called EngageBay.

Price:

Price 1

Free

Price 2

$14.99/month

Price 3

$49.99/month

Install On Shopify

eShop CRM Social Login Pro

by Adevole

Free to install

Features:

Login / Sign Up from anywhere
Build Community
Discount for Sign Up

Highlights:

Seamless workflow: use directly in Shopify admin
Up-to-date tech: works with the latest themes

Rating: 5.0

Total Reviews: 1

Why use this app?

This makes it easier for your consumers to register or login to any page of your website. When customers place an order, it can automatically create a customer account and pass login details to them. You can encourage customers to leave their email address in exchange for a temporary discount coupon, which in turn will create additional business.

Install On Shopify

Metrilo Growth Platform

by Metrilo

$119/month

Features:

Easy data-driven decisions
Identify growth problems
Skyrocket customer retention

Highlights:

Speed tested: low impact to your online store

Rating: 5.0

Total Reviews: 6

Why use this app?

Designed for today's e-commerce business owners, Metrilo's analytics solutions offer marketing and sales insights and unlock hidden potential. With integrated customer engagement tools, you can create a premium experience to reinforce your brand and drive repeat sales. Smart use of data and customer retention help your business grow.

Price:

Price 1

$119/month

Price 2

$199/month

Price 3

$299/month

Install On Shopify

CRM PLUS on LINE

by Social PLUS Inc.

Free to install

Features:

Various LINE messages
Connect on order status page
Linkage with various tools

Highlights:

Seamless workflow: use directly in Shopify admin
Up-to-date tech: works with the latest themes

Rating: 4.9

Total Reviews: 15

Why use this app?

You can send various LINE messages with this app that links your official LINE account with Shopify. For example, you can use Shopify customer tags to deliver messages to a targeted audience if you just want to reach new customers. You can also add social logins to your online store, such as LINE Login (Shopify Plus only).

Price:

Price 1

Free to install

Price 2

$10/month

Price 3

$30/month

Install On Shopify

NoteDesk ‑ To‑Do, Tasks, CRM

by LAUNCHTIP

Free

Features:

Do more
Keep Track
Optimize your Store

Highlights:

Speed tested: no impact to your online store

Rating: 4.2

Total Reviews: 11

Why use this app?

Using NoteDesk, managing your Shopify business is very easy. You can track and manage your daily tasks with NoteDesk. For your Shopify store, you can create and manage tasks, track clients, plan projects, and keep important notes all in one place. Create and manage projects, notes and to-do lists. Manage your team, set alerts and reminders. Use cases include contacting influencers, monitoring refunds and refunds, an internal wiki, checklists, and more.

Price:

Price 1

Free

Price 2

$7.99/month

Price 3

$14.99/month

Install On Shopify

bitCRM ‑ Whatsapp Multi‑Agent

by bitbybit

Free to install

Features:

Engage Customer Where They Are
Integrated with Shopify Flow
Work with your Team

Why use this app?

The first unofficial WhatsApp CRM API in Shopify allows you to contact customers on your own phone! Businesses can use bitCRM, an intuitive no-code platform, to send proactive messages designed to build brand awareness through WhatsApp, the world's most popular messaging platform.

Install On Shopify

Reamaze Live Chat Helpdesk CRM

by Reamaze

$29/month

Features:

Centralized customer service
Boost sales and engagement
Automate teams & common tasks

Highlights:

Popular with businesses in the United States

Rating: 4.7

Total Reviews: 211

Why use this app?

With Reamaze, you can create chatbots to help, interact, and sell to customers in your store. You can also send push notifications and automatically exchange messages on the website. Instant access to Shopify customer data. In the chat, you can process, place orders, return, refund and cancel. Use Shopify macros to automate responses.

Price:

Price 1

$29/month

Price 2

$49/month

Price 3

$69/month

Install On Shopify

Skylio ‑ CRM Connector

by Skylitech Solution LLP

$9.99/month

Features:

Real-Time Synchronization
More than standard mapping
Stay in the loop

Highlights:

Seamless workflow: use directly in Shopify admin
Speed tested: no impact to your online store

Rating: 5.0

Total Reviews: 2

Why use this app?

The Skylio - CRM connector syncs data with Zoho CRM, Zoho Books, Zoho Inventory, and Salesforce CRM. It syncs orders, relevant customers, and products with Salesforce CRM, Zoho Books, Zoho Inventory, and Zoho CRM. This program includes common features including a toolbar, sync settings, updating credentials, and the ability to manually sync data. We are absolutely convinced that this connector will be of great benefit in reducing the problems associated with manual synchronization and saving time on manual data entry.

Price:

Price 1

$9.99/month

Price 2

$14.99/month

Price 3

$19.99/month

Install On Shopify

What Is A Shopify CRM App?

A CRM (customer relationship management) app allows you to keep track of your customers and potential customers in one place. It can be used to track sales, customer service interactions, and marketing campaigns. A good Shopify CRM will allow you to see all of your customer data in one place, including contact information, purchase history, and any notes or comments you’ve made about them. This can be a valuable tool for keeping track of your best customers and understanding their needs.

Shopify offers a number of different CRM apps, each with its own features and benefits. To choose the right one for your business, it’s important to understand what features are most important to you and your team. Do you need something that’s simple to use, or do you need advanced features like automation? Once you know what you need, you can compare different apps and find the perfect fit for your business.

Why Do People Use The Shopify CRM Apps?

There are many reasons why people use the Shopify CRM apps. Some people use them to keep track of their customers and sales, while others use them to manage their inventory. Others use them to create marketing campaigns or to calculate shipping costs. Still, others use them to find new products and suppliers. Whatever the reason, the Shopify CRM apps can help businesses streamline their operations and save time and money.

What Are The Main Features Of The Shopify CRM Apps?

There are a few key features to look for when choosing a Shopify CRM app. Firstly, it should integrate seamlessly with your Shopify store so that all of your customer data is easily accessible in one place. Secondly, it should offer powerful tools for managing customer relationships, such as contact management, automated email campaigns, and sales reporting. Finally, it should be easy to use so that you can get up and running quickly and start building better relationships with your customers.

Benefits Of Using The Shopify CRM Apps

There are many benefits of using Shopify CRM apps. They can help you keep track of your customer’s contact information, purchase history, and preferences. This information can be extremely valuable when it comes to marketing to your customers and providing them with a personalized experience. Additionally, CRM apps can help you automate tasks such as sending out loyalty coupons or abandoned cart emails, which can save you a lot of time and increase your sales.

What Are The Latest Trends For The Shopify CRM Apps?

The latest trends for the Shopify CRM apps are to move away from the traditional CRM apps that are focused on a single platform. Instead, these apps are moving towards being more open and flexible, so that they can be used on any platform. This allows businesses to use them on their website, mobile app, or even in their brick-and-mortar store.

Some of the latest features that are being added to these apps include:

Trend	Description
The ability to track customer behavior across multiple channels	Track customers’ habits easier with CRM apps
The ability to segment customers based on their behavior	Utilizing a CRM app, you can segment the customers
The ability to create targeted marketing campaigns based on customer segments	Provide marketing campaigns to your customers
The ability to track sales and customer service interactions in one place	Using these apps will help you to track the sales in a dashboard inside your application
The ability to integrate with other business software, such as accounting and marketing platforms	Integrations will encourage you to spend less money on your business because you might get all the features needed from a single app

Conclusion

Customer Relationship Management (CRM) is an important part of running a successful business. Shopify CRM apps can help you keep track of customer data, manage interactions, and boost sales. The 15 best Shopify CRM apps in 2023 are organized into five different categories to make it easier for businesses to find the right app that fits their needs. Each app has its own unique features and pricing plans so be sure to compare them all before making any decisions. With the right CRM software, your business will have the tools needed to take customer service and engagement to new heights in 2023!