Best Shopify Customer Service App [2023]
It’s no secret that customer service is an essential element of e-commerce success. In the Shopify ecosystem, businesses rely heavily on their customer service apps to provide a great experience for customers and ensure repeat purchases. Choosing the right customer service app for your Shopify store can quickly become overwhelming. With so many options available, it can be difficult to narrow down which features are important for your business and which ones you can do without. In this article, we’ll discuss 15 of the best Shopify customer service apps available in 2023. We’ll guide you through their features, pricing models, and key integrations so you can make an informed decision when selecting a customer service app that fits your needs.
Best Shopify customer service apps:
- Live Chat,Help Center,FAQ Page
- Whatsy: WhatsApp Chat & Share
- WhatsApp Chat Widget SeedGrow
- Richpanel Helpdesk & Live Chat
- Gorgias ‑ Helpdesk & Live Chat
- 3Dsellers ‑ CRM & Helpdesk
- Thankful
- Chat with us, Inbox, Messenger
- MerchMixer ‑ US Dropshipping
- Tidio ‑ Live Chat & Chatbots
- Zendesk
- WhatsApp Marketing + Helpdesk
- Kustomer
- eDesk: All‑In‑One Helpdesk
- Gladly.com
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Live Chat,Help Center,FAQ Page
Free
Features:
- Branded Self-service widget,
- Boost sales through live chat
- Get complete customer index
Highlights:
- Built for your business: use directly in Shopify admin
- Works with the latest themes
Total Reviews:
494
Why use this app?
For retailers, Shopify Willdesk is a platform that allows you to manage consumer orders and message inboxes across numerous social platforms. Over 70% of common issues such as "Where's my order" can be resolved quickly and inexpensively with a dedicated FAQ feature combined with a built-in order tracking system. You can also respond to your customer's request through Willdesk's flexible mobile app, available for both Android and iOS platforms, which enhances communication.
Price:
Price 1
Free
Price 2
$9.90/month
Price 3
$29.90/month
Whatsy: WhatsApp Chat & Share
by
Care Cart
Free
Features:
- Proactive WhatsApp Live Chat
- Boost Sales with WhatsApp Chat
- No Coding Skills Required
Total Reviews:
15
Why use this app?
Live Chat and Customer Support for WhatsApp One of the most widely used communication methods is WhatsApp. You can quickly display whatsapp chat symbol on your storefront with our whatsapp live chat software. This will allow direct WhatsApp communication between you and your support team, as well as your visitors and customers.
WhatsApp Chat Widget SeedGrow
by
SeedGrow
Free
Features:
- Beautiful design of WhatsApp icon, button, and chat widget
- Supports single agent and multiple agents on the same store
- Custom working hours, prefilled messages, tracking clicks in Google Analytics
Total Reviews:
53
Why use this app?
Instant, simple and efficient online communication is made possible with this WhatsApp chat widget. It will be easier for customers to contact you. Plus, it will be much easier for you to checkout by asking a few pre-sales questions! By exploring the changes, you can create your floating WhatsApp widget. The appearance of the WhatsApp button, display conditions, GDPR compliance warning, and agents on vacation are subject to change.
Richpanel Helpdesk & Live Chat
Free
Features:
- Provide instant resolutions
- Manage tickets from Email, SMS, Social Media in a single view
- View, edit, cancel and create orders without leaving the help desk inbox
Total Reviews:
98
Why use this app?
With Richpanel, a service desk designed specifically to simplify customer service, you can increase customer loyalty by providing a seamless customer experience and turning customer service into a revenue channel. Create a single view of all orders and customer conversation history across all channels. Use consumer self-service tools like those offered by Amazon to automate customer assistance while minimizing customer annoyance. Scalable setup with ease and use discussions to make purchases.
Price:
Price 1
Free
Price 2
$200/month
Price 3
$500/month
Gorgias ‑ Helpdesk & Live Chat
by
Gorgias
$10/month
Features:
- Prioritize email, chat, voice, SMS, social media in a single feed
- Get full customer context before answering
- Improve your support
Total Reviews:
543
Why use this app?
With Gorgias, a revenue-focused customer support platform for rapidly expanding e-commerce companies, attract more customers and keep them longer. Centralize all bookings, conversations, even private messages and social media comments on one customer ticket display. Use self-service tools that offer instant solutions to reduce friction at checkout, or use dynamic macros to automatically populate responses based on data.
Price:
Price 1
$10/month
Price 2
$60/month
Price 3
$360/month
3Dsellers ‑ CRM & Helpdesk
by
3Dsellers
$25/month
Features:
- Centralized Helpdesk
- Email Templates
- Auto Responder
Highlights:
- Speed tested: no impact to your online store
Total Reviews:
1
Why use this app?
3D sellers have several integrations with well-known e-commerce sites such as Shopify, Amazon, eBay, and more. 3Dsellers has over ten years of experience and has helped thousands of online sellers expand their business. Automatic product feedback and review system, e-commerce helpdesk, order management system and other features are all part of our toolkit. With 3Dsellers you can focus on expanding your business while we take care of the other details.
Price:
Price 1
$25/month
Price 2
$39/month
Price 3
$199/month
Thankful
by
Thankful
Free to install
Features:
- Automate and Scale Support
- Impact Your Bottom Line
- Get Started in Seconds
Highlights:
- Speed tested: no impact to your online store
Why use this app?
Thankful is an artificial intelligence platform designed to meet customer needs after purchase. A human agent will route, tag and resolve multiple tickets in your help desk with Thankful's AI agent. For all text channels, everything is done at once. Thankful allows Shopify stores to customize, automate, and dramatically reduce support time.
Chat with us, Inbox, Messenger
by
NestScale
Free
Features:
- Unlock sales from conversation
- No more missing messages
- Personalize customer services
Highlights:
- Up-to-date tech: works with the latest themes
Total Reviews:
2
Why use this app?
Without leaving the help desk, you can create draft orders, paid orders, or pending orders. Every time you interact with a consumer, make it an opportunity to sell.
MerchMixer ‑ US Dropshipping
by
MerchMixer
Free
Features:
- Fast Shipping. US Inventory.
- 500K+ Branded Products
- Simple Pricing. Free Shipping.
Highlights:
- Popular with businesses in the United States
- Speed tested: no impact to your online store
Total Reviews:
193
Why use this app?
MerchMixer provides over 500,000 premium items. Orders and imports of goods are not limited. Get access to high quality dropshipping items including jewelry, eyewear, consumer electronics and apparel. Importing products in one click is one of the program's features that saves you time and clicks. Find products quickly by filtering and searching across any product category.
Price:
Price 1
Free
Price 2
$49/month
Price 3
$79/month
Tidio ‑ Live Chat & Chatbots
by
TIDIO LLC
Free
Features:
- Respond on Chat and Messenger
- Enable Bots and increase sales
- Set up in less than 30 seconds
Highlights:
- Popular with businesses in the United States
Total Reviews:
1536
Why use this app?
Tidio is a great customer experience tool for Shopify that helps businesses around the world increase revenue and improve customer satisfaction.
Price:
Price 1
Free
Price 2
$19/month
Price 3
$39/month
Zendesk
by
Zendesk
Free to install
Features:
- Lead customers to happiness
- Support your employees
- Knowledge is power
Highlights:
- Popular with businesses in the United States
Total Reviews:
151
Why use this app?
Without interrupting customer conversations, this Zendesk Support and Chat app gives your agents all the knowledge they need to respond to customer inquiries. Agents can focus on developing customer relationships and resolving queries faster, rather than wasting time switching between platforms. To make contact with your consumers effective, relevant and personal, everything you need is in one place.
WhatsApp Marketing + Helpdesk
by
DelightChat
$49/month
Features:
- Omnichannel Customer Support
- Official WhatsApp Business API
- 26x ROI - WhatsApp Marketing
Highlights:
- Speed tested: low impact to your online store
Total Reviews:
58
Why use this app?
DelightChat's omnichannel support mailbox allows your team to streamline customer service, increase team productivity, and win customers over with fantastic service. Take advantage of WhatsApp to increase your sales. Use customer segmentation to run effective WhatsApp broadcasts, marketing automation, and customer retention programs. We will help you get authorized access to the WhatsApp Business API for your company.
Price:
Price 1
$49/month
Price 2
$99/month
Price 3
$299/month
Kustomer
by
Kustomer
Free to install
Features:
- Powerful Agent Dashboard
- Automated Self-Service
- Turnkey Integration
Highlights:
- Speed tested: no impact to your online store
Total Reviews:
13
Why use this app?
Kustomer is a digital customer support platform that provides personalized support at scale. Kustomer's knowledge base, agent tools and administrative controls are driven by data and artificial intelligence. Today Kustomer serves as the backbone for some of the leading customer service companies including Ring, Glovo, ThirdLove, Glossier and Sweetgreen.
eDesk: All‑In‑One Helpdesk
by
xSellco Ltd
$69/month
Features:
- Centralize customer messages
- Automate tasks, reply faster
- Chat with buyers, drive sales
Highlights:
- Speed tested: no impact to your online store
Total Reviews:
30
Why use this app?
The world's top marketplaces, social media, and of course Shopify are integrated with eDesk, an e-commerce support service for businesses and multi-channel online merchants. Improve customer satisfaction, performance, and your company's brand reputation with AI-powered automation and analytics. With a focus on e-commerce, eDesk helps online merchants provide superior customer support wherever they sell.
Price:
Price 1
$69/month
Price 2
$229/month
Price 3
$289/month
Gladly.com
by
Gladly Inc
$150/month
Features:
- Meet customers everywhere
- Transform agents into heroes
- Grow without friction
Highlights:
- Speed tested: no impact to your online store
Total Reviews:
27
Why use this app?
With Gladly, provide a customer-facing service that gets rid of tickets and channels. Give your team access to a comprehensive understanding of the customer relationship with your brand. - Put an end to ticket pooling and tabbed juggling. All channels are visible to agents as one continuous thread of discussions. - On one screen, you can view and edit customer information, give them coupon codes, and cancel or refund orders. Reduced cost and complexity of multiple systems. A single platform for audio, text messaging, information and customer interaction is called Gladly.
What Is A Shopify Customer Service App?
A Shopify customer service app is a tool that can be used to streamline and automate customer service tasks. It can be used to track customer queries, help manage orders and shipping, and even provide live chat support.
When choosing a Shopify customer service app, it’s important to consider your specific needs and requirements. There is no one-size-fits-all solution, so it’s important to find an app that offers the features you need to best serve your customers.
Why Do People Use Shopify Customer Service Apps?
There are many reasons why people use Shopify customer service apps. The most common reason is to save time and money. With a Shopify customer service app, businesses can manage their customer service inquiries more efficiently and quickly.
Another reason people use Shopify customer service apps is to improve customer satisfaction. By using a Shopify customer service app, businesses can provide their customers with a better overall experience by managing their customer service inquiries in a more efficient and effective manner.
Finally, people use Shopify customer service apps to improve operational efficiency. By using a Shopify customer service app, businesses can streamline their operations and reduce the amount of time and resources required to manage customer service inquiries.
What Are The Main Features Of The Shopify Customer Service Apps?
The main features of the Shopify customer service apps are as follows:
- They offer a wide range of features that helps businesses streamline their customer service process;
- They provide a complete suite of tools for managing customer inquiries, complaints, and feedback;
- They offer a robust knowledge base that helps businesses resolve customer issues quickly and efficiently;
- They provide a real-time view of customer service activity, allowing businesses to monitor and optimize their performance;
- They offer integration with third-party applications.
What Are The Main Benefits Of Using Shopify Customer Service Apps?
Shopify customer service apps are a great way to improve customer service for your online store. There are a few key benefits of using these types of apps:
| Benefits | Description |
|---|---|
| Increased Efficiency | Shopify customer service apps can automate many tasks that would otherwise need to be done manually, such as responding to customer inquiries or sending out shipping notifications. This can free up time for your team to focus on other tasks, and ultimately lead to improved efficiency |
| Improved Customer Satisfaction | By automating tasks and increasing efficiency, Shopify customer service apps can help improve the overall satisfaction of your customers. In addition, many apps offer features that can further improve the customer experience, such as live chat support or automatic order tracking |
| Cost Savings | In many cases, using a Shopify customer service app can save you money by eliminating the need for additional staff or expensive third-party services. For example, some apps include features like live chat support that would otherwise need to be provided by a separate company |
| Increased Sales | By improving customer satisfaction and providing increased efficiency, Shopify customer service apps can help increase sales for your online store. In addition, many apps offer features that can directly impact conversion rates, such as abandoned cart reminders or product recommendations |
What Are The Latest Trends In The Shopify Customer Service Apps Niche?
The customer service app niche is constantly evolving and changing. This can be attributed to the ever-changing needs of customers, as well as the advancement of technology. As a result, it can be difficult to keep up with the latest trends in this niche. However, there are some key trends that are worth paying attention to.
The list of trends:
- One of the latest trends in customer service apps is the use of AI (artificial intelligence). AI can be used to automate various tasks, such as responding to customer queries or providing live chat support. This trend is becoming increasingly popular as it can help to improve efficiency and reduce costs.
- Another trend that is gaining traction is the use of chatbots. Chatbots are computer programs that mimic human conversation. They can be used to handle simple tasks, such as answering FAQs or taking orders. Chatbots are becoming increasingly sophisticated and are able to handle more complex tasks such as providing customer support or offering recommendations.
- Finally, another key trend that is worth mentioning is the move towards omnichannel support. Omnichannel support refers to a customer service strategy that offers a seamless experience across multiple channels (e.g. phone, email, live chat, and social media). This trend is becoming more important as customers expect a consistent experience regardless of how they contact a company.
These are just some of the latest trends in the customer service apps niche. Keep an eye on these trends and consider how you can incorporate them into your own business strategy.
Conclusion
Customer service is essential to any business, and Shopify apps can make managing it easier. We’ve rounded up the 15 best customer service apps for Shopify in 2023 so you can choose the right one for your store and provide top-notch customer support. All of these apps offer different features that are designed to help streamline communication between customers and businesses alike. Be sure to check them out and find the app that will work best for your shop’s needs!
