It is an age of technology where everything is available online. People prefer to buy online on eCommerce platforms instead of going outside for daily needs. Today, online businesses and products are in high demand. With the increase in online purchase systems, steady delivery and accurate tracking system have become a need. When a customer places an order on the Shopify store, it's always natural to know about the post-purchase process and remain updated.

Many apps on the Shopify store comes with a tracking solution as the TrackingMore app ensures proper management of parcel package and fleet.

What Is TrackingMore App?

TrackingMore is the courier and parcel tracking app. The app aids in optimizing the post-purchase order tracking process to increase buyer satisfaction and lessen the volume of customer service. Order tracking, setting up a tracking page on your store, email notifications, insightful analytical dashboard, automated tracking, delivery report, and multiple courier support are some of the main features provided by the TrackingMore app.

Why Do We Need TrackingMore App?

TrackingMore app reduces 70% of after-sales work and is best for dropshipping. Merchants need this app to:

Reduce “Where is my order?” Calls

Personalized and automated update systems keep the customers informed about the recent order status. So, there is no need for comment or call like this: "where is my order?".

Branded Post-Purchase Experience

A customized tracking page will provide branded post-purchase experience to the users that will increase sales and customer loyalty.

Monitor Shipment And Handle Issues

TrackingMore app keeps customers and store managers in timely updated about their orders. It handles thousands of packages and always notifies customers about their parcels. Any issue regarding the shipment is quickly detected and handled on time.

Installation Steps

Follow these simple installation guides to set up the TrackingMore Shopify app:

1. Search for the TrackingMore app on the Shopify store and click the “Add app” button

2. Select your Shopify store, agree to the privacy policies of the app, and then click on the "Install app" button

3. Select one of the following options to make a more personalized experience and then continue

4. Next, the TrackingMore dashboard screen appears which shows detailed statistics and insightful details

5. Get more insights with the TrackingMore app

Features

Order Tracking

The TrackingMore app accurately tracks your orders in the store. The last 30 days' orders are synced automatically and it’s free including the matching of the courier with the tracking number. Add commonly used couriers for perfect matching.

All the order details including order ID, tracking number, carrier, last checkpoint, status, and order date will be displayed on the orders tab. Filters can be applied to processed orders to find them easily. These filters include an exception, failed attempt, expired, info received, in transit, out for delivery, delivered, pending, etc. Search for any specific order by applying a filter value on the orders tab and get the desired result.

Tracking & Tracing Page

Provide branded experience after post-purchase through customized and professional tracking page design. Set up your tracking page as it provides the best tracking interface to bring your customers back to your store. Also, displaying marketing banners and assets on the page increases revenue.

After setting up the page, add it to the store’s order status page or navigation and you can go to customize the look of your page option in case you need changes.

Customers track locations, order status, and estimated delivery date or time by entering the order number, tracking code, or email and then clicking the track button.

The tracking page comes with a multilingual feature as different users can translate the page content into their native language.

Notifications

Now you don’t need to manually send notifications to your customers. The TrackingMore app has made it easier for you by automating the process. Customers will be notified automatically when their order is ready to deliver, delivered, in transit, or in any other status.

Keep your customers updated using customizable and automatic notifications. Need to change email templates, go to the Notifications panel.

These post-purchase notifications will keep your customers engaged and communicating with the platform.

There are five available notification triggers sent to customers as well as the store’s manager, described below:

• In-transit - sent automatically after the orders are in transit;
• Out for delivery - sent to customers after the order is out for delivery;
• Delivered - sent automatically after order delivery;
• Failed Attempt - sent to the customer when the order has failed a delivery attempt;
• Exception - sent automatically after the order has a delivery exception.

Design email notification templates professionally and beautifully to attract customers and grab their attention toward your store.

Critical Insights

TrackingMore provides powerful insights to improve customer post-sale experience and shipping performance. Shipment, tracking page, notifications, transit time, and exception rate analytics are displayed on the dashboard.

Orders in transit, out for delivery, delivered exception, and failed attempt is recorded graphically as well as in data form. You can easily visualize how many orders are delivered from your store or which couriers are mostly used for the delivery process and many more insightful details.

By estimating different analytics, you can improve your store’s performance and take the necessary steps to increase sales or revenue.

Automated Tracking

Tracking accuracy, speed, and distance are important for couriers used by dropshipping businesses. All the orders will update automatically through the TrackingMore automated tracking feature.

Observe in-transit parcels on a map and track their progress to answer the questions. Set alerts for a delivery exception as well. Get insightful tracking data for all your shipments in one place.

TrackingMore helps in accurate courier matching with the tracking number of the order and detects standardized order statuses (delivered, in transit, out for delivery, failed attempt, exception).

Delivery Report

Receive a daily report of delivery updates on the TrackingMore report tab to resolve delivery incidents faster. Notifications are sent to the store manager whenever there is an update. In addition, you can send several scheduled summaries at a preferred time through its advanced feature.

You can quickly view specific tracking info, monthly clicks on the app, and detailed information on all the updates. TrackingMore keeps you informed about your store and all the latest orders delivered or other statuses.

Streamline With Multiple Carriers

The TrackingMore app Integrates with over 1,000 carriers worldwide to improve customer experience and store advancement. Some of the commonly used carriers with the TrackingMore app are:

• China Post;
• FedEx;
• UPS;
• AliExpress Shipping;
• USPS;
• 4PX;
• ePacket;
• DHL.

 In addition to these commonly known couriers, it can also easily integrates with the local ones.

Responsiveness

In this era of technology and mobile phones, it's a basic need to make your site responsive. All of TrackingMore app features are mobile responsive, so your store will look great on all devices, and your customers will be able to use it anytime and wherever.

Integrations

The TrackingMore app perfectly integrates with:

• Klaviyo - a tool for email automation and SMS marketing;
• Loox - an app for creating reviews and a referral system ;
• Judge.me - boosts sales through the platform’s product reviews;
• Pagefly Landing Page - a platform for designing a landing page for your website without any code;
• Omnisend - increase sales through newsletters, SMS, and email marketing.

In addition to these, the TrackingMore app seamlessly works with the DSM-AliExpress Dropshipping platform and many other carriers to perform its functions effectively.

TrackingMore Pricing Plan 

TrackingMore app is offering Free, Pro-I, Pro-II, and Enterprise plans based on your business needs. It’s best for small, medium, and enterprise levels. A free plan is available. However, all other three packages also offer a 14-day free trial. Some of the main features of all the packages are depicted below:

The free plan supports 50 orders per month to support tracking order needs and is best for merchants’ small-sized businesses. Paid plans include additional features such as  Remote Area Checker, Track button, Email, Tracking Page, customized, and SMS notification. If you need to track more than 20K shipments per month, please contact their sales team.

TrackingMore Reviews And Rating

TrackingMore - Order Tracking app has 199 reviews with an average rating of 4.8. Reviews are mostly positive i.e. 185 five stars, with few one-star reviews.

Let’s have a look at some of the customer’s feedback about the app which illustrates a higher user satisfaction level.

TrackingMore Advantages & Disadvantages

Some of the key pros and cons of the TrackingMore app are:

Pros:

• Excellent customer support service and tracking display;
• The dashboard is simple and quite easy to use;
• Simplified tracking in a timely manner and real-time syncing;
• Shows parcel delivery status and its status;
• Keeps customers updated about any post-purchase change.

Cons:

• Product recommendation images on the tracking page don’t display properly;
• Sometimes, the current order status is not correctly marked;
• The app doesn’t support local couriers.

Support

The TrackingMore app is equipped with an advanced support system that works effectively. They are accessible 24 hours a day, seven days a week, and the response time is pretty fast. It also provides a quick query resolution system. Email service@TrackingMore.org and via phone or live chat support to resolve your queries.

Also, there are several documents, community forums, and Frequently Asked Questions to resolve your basic queries related to the app.

However, the Enterprise-level users also got additional support from a dedicated account manager.

Final Words

TrackingMore is an essential platform for all Shopify e-commerce managers looking to save effort and time on parcel tracking. The application can support 1000+ carriers globally, detect the accurate tracking number automatically and keep you informed about the exact order status from your Shopify store.

In addition to that, it includes filtering and sorting of the orders by destination, dates, monitoring status, and couriers to help you find the order immediately if at any risk.

Interestingly, the TrackingMore is free to install; set up TrackingMore now to improve your customer's experience!