Shopify JivoChat app is an innovative customer care platform that combines callback, live chat, and analytics into one convenient package. You can benefit from increased online conversions whether you run a big or small business. Find out more about JivoChat by reading our in-depth review.
Right next to the chat window, you'll find a handy little feature that lets you quickly verify your clients' data, which will come in handy when tailoring your service to their specific requirements.
The number of shoppers who’ve visited your e-commerce site can also be seen in the "website visitors" section. You need a robust customer care platform to improve your assistance and build trust with your clientele.
The JivoChat app is an up-and-coming and effective tool for fostering stronger bonds between businesses and their clients, making it a good fit for companies of all types.
Read on to learn more about JivoChat's features, how easy it is to use, and which integrations are available.
What Is The JivoChat App?
The JivoChat app is a business chat tool designed specifically for online retailers. It's an all-in-one communication tool that includes chat, email, phone, and Facebook Messenger.
Users can set up international phone numbers, email addresses, and chat rooms to respond to inquiries from customers around the world.
You don't have to sign up for numerous messaging apps because all of your messages & chat history will be accessible from a single inbox.
Also, you can respond rapidly to any questions. Your website's conversion rate can be improved, as can your customer service.
Your site's new and returning visitors can have a conversation with you in real-time through an interactive in-app chat system thanks to live chat.
You can use any existing phone number to make outbound calls with the Jivo Business Phone. This lets you keep talking to customers on their preferred social media sites.
Make use of advanced functions like call recording, forwarding, and routing. With the help of instant callbacks, you can get more leads calling you and hence close more sales.
Change your company's email address to forward to JivoChat, and your staff will be able to respond to messages more quickly and ensure that no important ones are missed.
Interface
The JivoChat app is a sleek and simple user interface. Even if you're not very tech knowledgeable, you should be able to pick up the basics of the platform quickly.
The interface is easy to use. You can go to your inbox, your phone, your statistics, and your archive from even the sidebar on the primary screen.
The JivoChat app is available as both a mobile app and even a desktop program. This app works well with many different platforms.
JivoChat App Is Best For?
Any business with a website would benefit from a visitor communication system. And this includes e-commerce stores, government sites, blogs, real estate agencies, educational institutions, retail centers, and restaurants.
What Sets JivoChat Apart?
- Communicate with customers in a seamless omnichannel experience via Facebook Messenger, phone, email, and your website's live chat;
- Visitor callbacks in even less than 27 secs will blow your customers' imaginations;
- Compared to competing for live chat apps, the JivoChat app has a higher App store rating (4.6) than any of them;
- Multi-agent conversations: pass off and include coworkers in ongoing conversations with clients.
JivoChat App Benefits And Drawbacks
Pros:
- User-friendly;
- Simple integration;
- A highly effective mobile application;
- Support for clients available around-the-clock
Cons:
- Unfortunately, there is no offline mode;
- Problems with customization.
JivoChat App Features
You may enhance your online support with the help of the JivoChat app's features.
Canned Responses
Your customer service team will save time if they are using pre-written answers to address the most common questions. They can access these answers from the chat window.
In addition, the JivoChat app chat widget provides you with the opportunity to preview incoming messages of actually receiving them, and to use shortcut keys.
This app lets you translate your site and include over 90 languages, plus you can view visitor profiles without leaving the chat window.
Email Management
The JivoChat application makes sending and receiving email responses as quick and simple as sending a text message.
If your customers send you emails, you can receive them in your JivoChat inbox and have them automatically included in a single messaging timeline.
By integrating JivoChat with your email provider, you can enjoy all the benefits of JivoChat's features (such as analytics for agent productivity, customer insights, collaboration software, etc.) for emails as well, allowing for faster replies and better support.
Callback
JivoChat provides the option of a phone call in case you're having trouble finding a solution to an issue via chat.
JivoChat will immediately dial your number as a visitor enters their phone number on the call-request form, establishing a direct line of communication with the user in 30 seconds or less.
As soon as a call comes in, Jivo will display relevant details about the caller. Details like the city they're from, their IP address, and the current page they're on are all useful pieces of information to have.
In addition, while talking to a customer over the phone, you may use JivoChat's texting feature to send them links, images, or whatever else you think will be most helpful.
Customer Relationship Management
It works similarly to other customer relationship management solutions in that it facilitates communication, the growth of connections with customers, the retention of those customers, the acquisition of new orders, and the enhancement of conversion rates.
You can keep tabs on how many offers, leads, and deals you've made. Find weak points in your sales funnel and optimize your entire workflow to boost income with the help of Jivo CRM's time and attendance tracking features.
Adjust the number of steps in your pipeline & add them as needed to match your specific sales procedure. If many sales scenarios are possible for your business, you can construct multiple funnels to accommodate them.
Team Chat
JivoChat includes a built-in team messenger that facilitates effective collaboration between teams.
Make as many groups, as you like, share files, make direct mentions, and respond with the most appropriate gif at any given moment.
JivoChat's team chats are accessible from both mobile and desktop apps.
Integrations
As of 2022, JivoChat provides more than 20 connectors meant to enhance your engagement with your customers.
As for social media platforms, Jivo works with the likes of Facebook, Instagram, WhatsApp for Business, as well as Telegram.
Jivo cannot build chatbots, however, they can be integrated. Aimylogic, Chatme, Plantt, and Dahi.ai are just some of the chatbots that can be integrated into a Jivo conversation with a few mouse clicks.
However, the API can be used to incorporate third-party software for developing chatbots.
JivoChat also works with Shopify, Magneto, MailChimp, SendInblue, BigCommerce, Drupal, Google Analytics, WordPress, Zapier, and Zoho CRM, to name a few.
Team Management
With this software, companies can keep track of agents in real-time and give them immediate feedback on how they are doing.
Jivo also features group reminders and conversation transfers between agents.
Analytics
Missed chats, average response times, proactive invites, successful callbacks, total talks, chats via social networks, plus successful incoming calls are all metrics that can be monitored.
The paid edition of the JivoChat app even lets you keep tabs on things like website traffic and customer reviews in real time.
The reports generated can even be exported to Excel.
Other
JivoChat may be used on PCs, mobile devices, and Web browsers. It's available in twenty different languages, and it comes with reports that track the efficacy of your customer service, both of which will keep your customers happy.
The site's overall aesthetic is pleasing, and so is the user experience. You need to click precisely on "Chat with us." when on the main page.
Also, note that there’s a chat operator available whenever you have a question.
Plans And Pricing
JivoChat has only two pricing plans available for Shopify merchants. You may test out the Pro plan for 14 days risk-free before committing to a paid subscription.
You can cancel or downgrade your membership at any time, as long as you do so at least eight days before the end of your current billing cycle.
Basic—Free
This plan is cost-free. The first 5 agents can use the template. There is a built-in chat widget that can be configured in 20 different languages.
In addition, there is a customer relationship management feature, a team chats feature, basic statistics, social network, and email connections, a chat history of two months, and a 24/7 support feature.
Pro - $29/month
This JivoChat package costs $29 per agent, per month.
In addition to the capabilities found in the free tier, the paid tier grants users access to a built-in CRM, a chatbot integration, real-time website traffic tracking, and infinite chat history.
JivoChat App Support
You can contact the company in a variety of ways, including via email, telephone, or real-time chat. In case you get stuck while browsing the site, there's a comprehensive knowledge base section you can check out.
The JivoChat support crew is available around the clock, and they react to inquiries quickly.
However, some customers have complained that JivoChat app support personnel is quick to reply but slow to follow this up.
Ease Of Use
The app makes it straightforward to incorporate chatbots, establish contact, and examine your interactions with customers.
The developer provides documentation and walkthroughs in case you get stuck while using the program.
Track And Engage Visitors To Increase Conversion
With the JivoChat app, you can interact with your site visitors and guide them through their journey to becoming paying, committed clients.
Monitor site traffic in real-time and initiate conversations with visitors reactively or proactively.
Collect information about the visitor's location (city and country), current page, length of visit, referral source, etc.
There are dozens of options for how to set up automatic messages. Set an alert for when a shopper is about to leave their shopping cart page.
Archive all client correspondence and data. When a returning customer accesses the archive, it will load automatically.
Divisions, chat distribution based on IP location, ratings of service quality, a contact form accessible even when offline, and much more.
Is JivoChat Worth It?
If you're looking for a customer service solution, look no further than JivoChat, a chat app with a ton of useful features.
Live chat software provides all the features you desire in customer support software. But you may have to look past its small flaws, such as the fact that it is hard to customize and has some problems with analytics.
The program has a lot of features that are simple to use, and the video call feature is particularly useful for online communications with customers.
Final Thoughts
While the JivoChat chat app is useful for businesses in any sector, it shines when it comes to helping online retailers increase their conversion rates and client base. Jivo is easy to use and cheap. It comes with a live chat widget and phone features.
There is always the option to test out JivoChat's free version to see if it suits your requirements. The JivoChat app is a website chat tool that monitors traffic, increases sales, and forges relationships with customers. All of your visitor communication needs (email, chatbox, phone, WhatsApp, and much more) may be met by using the JivoChat app.
