Best Shopify Live Chat Apps For 2023

Joshua

Last updated on: February 2, 2023

5 minutes

Looking for the best ways to provide great customer service? Check out our roundup of the 16 best Shopify live chat apps for 2023. We all know that customer service is important. But in today’s fast-paced, globalized world, it can be hard to provide the level of service that customers expect. That’s where live chat comes in. Live chat apps allow you to communicate with your customers in real time, providing a level of service that is both personal and efficient.

Best Shopify Live chat apps:

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BestChat Live Chat Chatbot

by BestChat
Free
Features:
  • Fast service for visitors
  • Privacy protector
  • Give great purchase experience
Highlights:
  • Up-to-date tech: works with the latest themes
Rating: 5.0
Total Reviews: 22
Why use this app?
BestChat can help customers find answers in real time. Let consumers interact with you through any device and any channel, such as SMS, apps and social media messaging.
Install On Shopify

JivoChat Live Chat

by JivoChat
Free
Features:
  • Grow conversion rate by 20%
  • One app instead of many
  • Easy to setup and easy to use
Rating: 4.4
Total Reviews: 105
Why use this app?
JivoChat starts a conversation with every website visitor by displaying a chat widget with a question related to your company and pre-chat buttons. Provide some help or mention your existing discounts.
Install On Shopify

Live Chat & AI Chatbot (Easy)

by epilet
Free
Features:
  • All-in-one app for busy people
  • Quality Retention Marketing
  • Fast Growing App
Rating: 0.0
Why use this app?
Talkvisor is a one-stop solution for monitoring the entire customer journey. By offering a unique customer experience, you can increase sales. You can use Talkvisor to see your entire customer experience in one view and respond with a tailored and timely message.
Price:
Price 1
Free
Price 2
$10/month
Price 3
$50/month
Install On Shopify

LiveSupporti ‑ Live Chat

by LiveSupporti
Free
Key features of the app:
Rating: 3.9
Total Reviews: 9
Why use this app?
Real-time visitor tracking allows you to keep track of who is visiting your store and where they are currently located. Your chat can be displayed in any language thanks to multilingualism. Just add your languages and the chat window will automatically detect the language of the visitors.
Price:
Price 1
Free
Price 2
$5/month
Price 3
$4/month
Install On Shopify

Tidio ‑ Live Chat & Chatbots

by TIDIO LLC
Free
Features:
  • Respond on Chat and Messenger
  • Enable Bots and increase sales
  • Set up in less than 30 seconds
Highlights:
  • Popular with businesses in the United States
Rating: 4.8
Total Reviews: 1536
Why use this app?
Tidio is a great customer experience tool for Shopify that helps businesses around the world increase revenue and improve customer satisfaction.
Price:
Price 1
Free
Price 2
$19/month
Price 3
$39/month
Install On Shopify

Live Chat for Teams

by Social Intents
Free
Features:
  • Chat with visitors from Teams
  • Set up in seconds
  • Slack, Webex and Teams Chat
Rating: 4.7
Total Reviews: 4
Why use this app?
Chatting with your customers doesn't have to be difficult, which is why we've built Live Chat for Teams, Slack, and Webex. Using the collaboration tools you already know and love, you can chat with your website visitors: Slack, Webex, and MS Teams.
Price:
Price 1
Free
Price 2
$39/month
Price 3
$69/month
Install On Shopify

Zalo Live Chat

by RoarTheme
Free
Features:
  • Real time live chat
  • Increase sales
  • Works with all themes
Rating: 4.0
Total Reviews: 1
Why use this app?
Visitors can easily and naturally communicate with you using Zalo Live Chat. Implementing a favorite and used messenger on your site will allow you to create a simple communication channel for your customers. Allow visitors to send you their requests.
Install On Shopify

Live Chat & Support Helpdesk

by Focal SoftwareInc
$49.99/month
Features:
  • Live Chat With Shared Inbox
  • All In One Social Inbox
  • Shopify + Helpdesk Analytics
Rating: 4.3
Total Reviews: 7
Why use this app?
With Berry Support, your customer service staff can handle all your customer service inquiries and questions in one place. Berry Support is a comprehensive customer support service for online stores.
Price:
Price 1
$49.99/month
Price 2
$100/month
Price 3
$250/month
Install On Shopify

Smartsupp Live Chat & Chatbots

by ⭐ Smartsupp ⭐
Free
Features:
  • Increase Sales with Live Chat
  • Put Chatbots on the Frontline
  • Game-Changing Video Recordings
Highlights:
  • Up-to-date tech: works with the latest themes
Rating: 5.0
Total Reviews: 1
Why use this app?
Smartsupp is your personal online shopping assistant. It combines live chat, chatbots, and video recording to help you save time and money. Our goal is to help businesses turn web visitors into loyal customers through interaction.
Price:
Price 1
Free
Price 2
$25.50/month
Price 3
$60/month
Install On Shopify

Chative ‑ Live chat & Chatbot

by Chative
Free
Features:
  • Make the chat window yours
  • Keep Your Leads Pipeline Full
  • Satisfying experience
Rating: 0.0
Why use this app?
Chative is a messaging platform that enables companies to communicate with clients through various websites and social media channels while conveniently compiling all discussions in one location.
Install On Shopify

LiveChat, Messenger, WhatsApp

by Conzia GmbH
Free
Features:
  • Increase your sales by 40%
  • Customer Support via Messenger
  • Easy one click integration
Rating: 5.0
Total Reviews: 98
Why use this app?
Do you want to be able to communicate with your customers in real time using a chat solution? To manage all your customer conversations via Live Chat, Facebook Messenger and WhatsApp, Conzia offers the Shopify live chat app.
Price:
Price 1
Free
Price 2
$4.99/month
Price 3
$9.99/month
Install On Shopify

Reamaze Live Chat Helpdesk CRM

by Reamaze
$29/month
Features:
  • Centralized customer service
  • Boost sales and engagement
  • Automate teams & common tasks
Highlights:
  • Popular with businesses in the United States
Rating: 4.7
Total Reviews: 211
Why use this app?
With Reamaze, you can create chatbots to help, interact, and sell to customers in your store. You can also send push notifications and automatically exchange messages on the website. Instant access to Shopify customer data. In the chat, you can process, place orders, return, refund and cancel. Use Shopify macros to automate responses.
Price:
Price 1
$29/month
Price 2
$49/month
Price 3
$69/month
Install On Shopify

SocialChat‑Live Video Shopping

by Social Chat: Engage Customers
$49/month
Features:
  • Supercharge Engagement
  • Rich User & Event Analytics
  • Easy Instant Setup
Rating: 5.0
Total Reviews: 3
Why use this app?
After the event, use this data to offer personalized email, create ad audiences, and channel consumers with content you create. On your own website, live stream and interact with customers. To incentivize purchases, provide unique coupon offers and checkout links.
Price:
Price 1
$49/month
Price 2
$99/month
Price 3
$249/month
Install On Shopify

WhatsApp Chat Helpdesk & More

by Alice Labs Pte. Ltd.
Free to install
Features:
  • Send out campaigns
  • Take and update orders
  • Automate WhatsApp marketing
Highlights:
  • Seamless workflow: use directly in Shopify admin
  • Up-to-date tech: works with the latest themes
Rating: 4.9
Total Reviews: 7
Why use this app?
To increase CTR and engagement, target consumers where their friends are. Easily plan promotions by building a WhatsApp audience. Watch as new orders arrive!
Price:
Price 1
Free to install
Price 2
$12/month
Price 3
$35/month
Install On Shopify

Brevi Chat, Live or Later

by Brevi
Free
Features:
  • Chat, Live or Later
  • Close Every Possible Sale
  • Easy to Use, Right Away
Rating: 5.0
Total Reviews: 11
Why use this app?
Customers value communication with you more than any other interaction. They are free to talk to you whenever they want, on their own terms. Chatting customers are more likely to make a purchase and have a higher average cart value.
Install On Shopify

WhatsApp Chat ‑ Live Chat

by PxApps
Free
Features:
  • Support/Upsell/Coupons
  • New sales channel
  • Easy Integration
Highlights:
  • Seamless workflow: use directly in Shopify admin
  • Up-to-date tech: works with the latest themes
Rating: 3.9
Total Reviews: 13
Why use this app?
Now you can communicate directly with the consumers of your business using WhatSocial. Engage them in a direct conversation and offer help or discounts that will greatly boost your company. Use WhatsApp Live
Install On Shopify

What Are The Shopify Live Chat Apps?

A Shopify live chat app is a tool that allows you to communicate with your customers in real time. This can be a great way to offer customer support, answer questions, and make sales. There are a variety of Shopify live chat apps available, so it’s important to choose one that fits your needs.

shopify live chat apps

Shopify live chat apps usually have a few key features, such as the ability to send messages, create channels, and add team members. They may also include features like video calling, screen sharing, and file sharing. Some Shopify live chat apps are free, while others charge a monthly fee.

When choosing a Shopify live chat app, it’s important to consider your needs and budget.

Why Do People Use Shopify Live Chat Apps?

There are many reasons people use Shopify Live Chat apps. Some of the most popular reasons include:

FeaturesDescription
To get help from a live personSometimes it’s just easier to talk to someone in real time instead of trying to figure out a problem on your own
To make a saleMany times, customers will have questions about products before they’re ready to purchase. By having a live chat option, you can answer their questions and close the sale right then and there
To provide customer serviceIf a customer is having an issue with an order or product, live chat can be a quick and easy way to resolve the issue without them having to call or email customer service
To build relationshipsLive chat provides an opportunity to build rapport with potential and current customers. By engaging in conversation, you can create long-lasting relationships that will result in repeat business and referrals

What Are The Main Benefits Of Shopify Live Chat Apps?

There are many benefits of using a Shopify live chat app. Some of the main benefits include:

  • Increased sales: Live chat apps can help increase sales by providing a way for customers to ask questions and get answers in real time. This can help reduce the number of abandoned carts and prevent potential customers from leaving your site without making a purchase.
  • Improved customer satisfaction: Live chat apps can also help improve customer satisfaction by providing a way for them to get the information they need quickly and easily. This can lead to repeat customers and positive reviews, which can further improve your sales.
  • Reduced customer support costs: Live chat apps can also help reduce the costs associated with customer support by providing a self-service option for customers. This can free up your customer support team to focus on more complex issues, which can save you money in the long run.

What Are The Main Features Of Live Chat Apps?

There are many features to consider when looking for the best live chat app for your Shopify store. Here are some of the most important features to look for:

  • Ease of use: The app should be easy to set up and use, with a user-friendly interface;
  • Real-time chat: The app should offer real-time chat so you can communicate with customers in real-time;
  • Customer support: The app should offer excellent customer support in case you need help using the app or resolving any issues;
  • Affordable: The app should be affordable, with a price that fits your budget.

What Are The Latest Trends In The Live Chat Apps Niche?

There are always new trends emerging in the live chat apps niche. Some of the latest trends include:

  • The use of chatbots to automate repetitive tasks and free up customer service agents for more complex issues;
  • The integration of live chat with other customer service channels such as social media and email;
  • The use of live chat to proactively reach out to customers on your website or app.

These are just a few of the latest trends in live chat apps. By staying up to date with the latest trends, you can ensure that your customer service is on the cutting edge and provide the best possible experience for your customers.

Overview

Shopify live chat apps are a great way to provide customer support and increase sales. In this article, we’ve listed the 16 best Shopify live chat apps for 2023, so you can choose the one that’s right for your business. We hope this list has helped you narrow down your choices and find the perfect Shopify live chat app for your needs.

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