Tidio Shopify distinguishes itself in different ways, even though many live chat solutions. For starters, all of its pricing categories, even the free one, feature chatbots.
Chatbots and automated interactions are typically priced as an add-on (or as an entirely distinct product altogether), based on experience from evaluating various live chat technologies.
Tidio Shopify offers a sizable free plan with fundamental chatbot & email campaign features. The Tidio pricing structures can be mixed and matched and are adjustable.
Tidio Shopify is ideal for medium-sized and small businesses looking for a hassle-free experience with live chat software.
Introducing Tidio
In 2013, Titus Goas and Martin Wiktor founded Tidio. Tidio Shopify is now used by more than 300,000 websites. With other offices in both London and San Francisco, the company's present headquarters are in Szczecin, Poland.
Tidio Shopify provides a live chat feature, an unlimited number of chatbots with customizable processes, email marketing capabilities, and simple site reporting if all of the plans are combined.
Tidio Shopify has developed connections with a number of the most well-liked software programs. This includes Zapier, which enables users to connect to tens of thousands of additional software programs.
Tidio is straightforward and user-friendly software. Tidio Shopify is ideal for small businesses that want a simple live chat application thanks to its various pricing plans and even easy-to-navigate structure.
What Is Tidio?
Tidio app is a live chat platform utilized by more than 300,000 websites around the world. The features it offers include email marketing templates and buildable chatbot workflows.
Since Tidio Chat is a live chat cloud-based app, it's easy to integrate it into your business website. It has a customizable interface that enables businesses to match the live chat interface to the look and feel of their web assets. It also offers support for over 140 different languages.
What's more, Tidio Chat is mobile-friendly, which means that clients using mobile devices can connect to the chatbox using smartphones.
Also, you have the option to leave "offline messages" if no agents or staff are accessible. Tidio Chat also lets businesses receive alert messages of every pending offline chat via a Google Chrome plugin.
The cloud-based Tidio Shopify Chat platform allows for interaction with popular business programs like CRM, eCommerce, and email marketing. It comes in three paid subscription tiers, communicator, chatbot, and Tidio plus, which are offered via monthly subscription.
Tidio Shopify Pros And Cons
Pros:
- Advanced and diverse chatbot workflows which are nonetheless easy to create;
- User-friendly interface;
- Customers have the choice to pay just for the features they desire thanks to flexible Tidio Shopify pricing options.
Cons:
- You might not always be notified when you get a message because chat alerts might be erratic;
- The reports included are quite basic;
- Quite a few integrations, especially when compared to the competition.
Is Tidio Free Forever?
Although Tidio Shopify pricing offers a free plan, it also includes paid options depending on your business needs. Let's look at the plan you can choose from for your business
- Free plan - $0
3 chat operators maximum. A maximum of 100 visitors can engage in chatbot chats monthly. Included are limitless live chats plus multilingual widgets.
- Communicator plan - $19
Pricing per agent (you can add a max of 40). It includes all of the features that are available on the free plan, as well as live typing, browsed pages, a live visitor list, and the option to define permissions.
- Chatbots plan - $39
A max of 3 chat operators. Unlimited discussions and chatbots. access to chatbot editor, templates, and connectivity with Zapier.
Prices for monthly plans are displayed. If you subscribe for a year, you can get discounts.
- Tidio + - $289 a month
All features from the Communicator and Chatbot plans.
Live Chat and limitless chats are available. Email, including emergency phone support, Chatbot editor with customized engagement.
| Plan | Who it is for | Fees |
|---|---|---|
| Free plan | For small sites started | $0 |
| Communicator plan | For mid-sized teams | $19 |
| Chatbot | For self-service and bundles with other plans | $39 |
| Tidio + | For growing businesses with advanced features | $289 |
Tidio Shopify also offers a 7-day trial sign-up period at no cost.
Tidio Shopify Key Features
In this section, we'll go through some of Tidio's key features and explain how they can help your business meet its needs for client interaction. To illustrate the layout and general design of the software, we'll also add photographs of the utility.
Chatbots
Chatbots are software programs that have been trained to converse with clients, frequently answering inquiries and providing support. When you cannot reach an agent to interact with buyers live in chat, they nonetheless offer crucial customer support.
Tidio's chatbot was effective and powerful, although the workflow function was not as easy to use compared to other bot builders.
Tidio's core chatbot features include customized processes, which let you design a chatbot from zero, as well as 21 ready-to-use bot templates.
Tidio Shopify customers can choose bots depending on their customer and company experience goals thanks to the three template types.
Live Chat
Live chat is a helpline service that enables staff members, sometimes known as "agents," to engage with website users in real time. Visitors can use the chat window, also called a widget, once they arrive at the website.
Tidio's live chat features are efficient and simple to use. Overall, Tidio Shopify has most of the essential elements found in live chat choices. Nevertheless, it is deficient in some subtle aspects, such as eye-catchers for something like the chat widget.
Quick Responses
When chatting with visitors, quick—or canned—responses are pre-written chat shortcuts that can save staff time.
Customers have thousands of rapid responses that they can write, save, and use. To access them, type "/" in chats.
File Sharing
Within the chat window, agents can send visitors files, pictures, and GIFs.
Visitor Information
The visitors' device, email, IP address, and recently visited pages are shown to the agent during chats. The Visitors tab offers access to more visitor data, like the user's nationality and preferred web browser.
Conversation History
All chat interactions are saved by Tidio Shopify and are available to all agents. Agents can continue their chats from where they had previously left off if a site visitor uses the chat tool.
Widget Customizations
Customers who use the Tidio Shopify app can lightly personalize the chat widget by changing the background, position, and colors of the page.
Analytics & Reporting
Reporting is critical for a business to evaluate and enhance the efficiency of its live chats and client engagement. The data that Tidio Shopify does provide includes the number of leads generated, website visitors, and daily chat and message volume.
Customers can get information about operators, conversations, and leads acquired via the Analytics tab. Customers may review how quickly their agents responded, what proportion of all discussions they handled, and the number of messages each agent delivered.
The date range can be modified, and you can see the daily or monthly chat graphs. The analytics tab has the disadvantage that data does not refresh instantly; instead, it takes a few hours for data to appear in the charts.
Email Marketing
The email marketing functionality is extremely effective and often accounts for 5-20% of a company's income. Email marketing initiatives are especially effective at engaging customers and increasing sales.
Customers have the option to build and send email marketing campaigns right from Tidio Shopify with the $10/month email marketing package. We found that this email marketing tool is clear and simple to use.
Email campaigns can be built by anyone, even those without any HTML experience. Be sure to add your campaign name, and email title, choose the target, and personalize the content when building a newsletter and marketing email from scratch in Tidio Shopify.
This tool's capability to visually preview how the email will appear on mobile or desktop devices is one of its most useful features.
Tidio Shopify includes email marketing templates plus the option to start from scratch when creating a campaign. You can customize the template once your company's name and logo have been uploaded.
To make this process easier, Tidio Shopify has created email templates for several businesses. These industries are:
- Blog;
- Agency;
- Services;
- Beauty & Wellness;
- Restaurants and Food;
- Real Estate;
- Other.
Regarding email campaigns, Tidio Shopify provides analytics, such as recipient volume, click rate, open rate, and volume of unsubscribes.
But if you want more sophisticated stats, you'll need to link with Mailchimp or use Zapier to do so with other email marketing programs.
How Do I Use Tidio With Shopify?
Tidio Shopify Chat is best installed through your Shopify store using the official plugin, which is accessible in the Shopify App Market:
- To add Tidio Chat to your eCommerce store, click the Add app button.
- On the next page, select the Install App button. You can then personalize your chat in the Tidio Shopify Chat panel after doing so.
- All set Tidio Chat is now set up!
- You can personalize your chat widget in your admin dashboard by following these steps.
- Start with Tidio login to access the Tidio Chat Panel and customize it.
- Next, you will be taken right away to the "Starting Tour," as we like to call it.
- Here, you can set your objectives and customize the chat widget's basic design.
- Additionally, you'll be required to provide some information about your company.
- After the tour, you can use the chat on your website. To view the widget on your website, use the preview option. Customers can now contact you via chat!
Activate The Tidio App In Shopify
You must make the widget accessible to website visitors after you have installed the Tidio Shopify App.
Next follow with Tidio login into your Shopify store admin dashboard and visiting the Web Store > Themes section, you can make your Tidio Shopify widget accessible.
There, select Customize after locating the theme you would like to change.
Click on Theme settings after that, then select the App embeds option. To browse through your installed apps, choose the Tidio Chat Widget or type Tidio Chat Widget into the search field.
The toggle is visible next to the name of the app embed. Ensure that the toggle is turned ON. Once the edits are complete, click SAVE to set the Chat Widget live on your store.
Who Are The Typical Users Of Tidio?
Tidio is a resource for small businesses that offers their businesses good value. Knowing your consumers' preferences is the best thing to do. Furthermore, Tidio Shopify supports you in improving and growing your products, as well as collecting customer input.
Now is the time to show off your sales by providing a superior product or accessory that matches the customer's preference and taking advantage of the chance to upsell and boost your earnings.
Respond to emails, Facebook & Instagram messages, and conversations all from one Tidio chat panel to manage all of your interactions in one spot!
Next, create your customer base now: Set up automated messages and bots that are triggered by specified actions to help your business flourish even without interacting with your clients directly.
What Level Of Support Does Tidio Offer?
As anticipated, Tidio's live chat customer service is fairly active. The sophisticated Tidio chatbots can respond to the majority of client inquiries.
During the week, we discovered that Tidio Shopify agents were accessible to speak almost quickly after sending a chat notification.
Customer Service Channels: Live Chat and Email
- Availability of customer service - 24/7 live chat; 24-hour email response time;
- Additional Support Materials - A blog, YouTube videos, plus a knowledge base.
Tidio Shopify Integrations
Tidio Shopify features 17 software tool connections in four primary categories: help desk, customer relationship management (CRM), email marketing, and e-commerce.
Zapier which integrates Tidio Shopify, and comes with over 1,000 additional apps, is a particularly useful integration.
Some key integrations include:
- Google Analytics;
- Zendesk;
- HubSpot;
- Shopify;
- Mailchimp.
Final Thoughts
Tidio Shopify Chat app focuses on and thrives in delivering you the most important chatbot and live chat functions. What's more, each feature, even automation, is user-friendly.
With a few more sophisticated capabilities like real-time typing and a visitor preview, Tidio's live chat functionality delivers everything you would expect it to.
These features ensure that no user will be intimidated by them, making it ideal for newbies and smaller teams. Now that you know what it is, is this chat tool what you need to engage your customers?
