Your Shopify eCommerce site is where your potential customers find, investigate, and buy products. It's also the place your customers go for assistance. These crucial communications involve real-time guidance, and live chat is the most configurable and reliable technique to deliver it.
In the world of user support and service, live chat is the game changer. Live chat has arrived as a new and useful way to engage and support customers, from enhancing the customer experience to driving sales and increasing retention.
The live chat software allows you to manage sales and assist online requests from a single network. These apps are useful for customer service as well as for internal staff support. These apps are becoming essential in modern-day business because they can provide an instant, noticeable, and functional way to handle customer and staff requests in a simple and easy way.
The Shopify store offers several live chat chatbot applications. The BestChat app is one of them that provides the fastest way of communication with customers. It is noticeable that the internet has become the center for both internal and external communications and the BestChat app plays a crucial role in this regard.
What Is The BestChat App For Shopify?
The BestChat app is included in store management, marketing, and conversion categories of the Shopify store. The app provides the quickest way to communicate with customers. With the web live chat, you can boost sales and improve customer service. The BestChat app tracks the visitor's website browsing history, recognizes your customers through various stores, assist with pre-programmed chatbot and Q&A, and supports multiple devices & languages.
In addition to these, the app also adapts to any website, integrates with the customer's system and third parties, and activates across multiple devices.
Why Do You Need The BestChat App?
The BestChat app enables you to configure your brand by attaching your own logo and customized avatar for each representative, which automatically updates weekly.
The app allows customers to interact with you from any gadget and via any channel, such as social media texting, APPs, and SMS.
BestChat app uses a low-cost professional tool to boost sales and customer satisfaction. The app put an end to customer frustration by accessing the response time and chat efficiency of your agents.
BestChat Shopify reduces customer wait time to improve the overall performance of the system.
The app reduces time and increases efficiency and manages ten times as many customers as a phone and email agent. Minimal money and time are invested for a more effective outcome.
Installation
Follow these simple and smooth installation steps to get started on the BestChat app journey:
1: Log in to your Shopify store.
2: Search for the BestChat app.
3: Add the software to your store.
4: By agreeing to the privacy policies of the BestChat Shopify app, proceed toward the Install app button.
5: The BestChat Shopify dashboard screen appears and you can now start working on the app.
Features
Every day, the BestChat app interacts with hundreds of registered customers. Some main features of the BestChat app are:
Web Live Chat
The BestChat app’s main feature is to provide the simplest and easy way for communicating with your clients or customers. Start a live chat with your visitors on the website in real time with the global preset response. There includes an option for file transfer and screen capturing. BestChat app’s chatbot provides a way for a direct chat with the online human agent and increases the customer satisfaction level.
Tracking
The BestChat app instantly tracks your visitor's browsing journey, keywords, IP, location, search engine, viewing page, typing process, referrals, time, and so on with the analysis of the site's global visits and agent effectiveness. The tracking of visitor data provides detailed information which can be further used for marketing strategies.
CRM
BestChat integrates a CRM system, which gathers customer details, connects chat data, improves management and processing track, identifies potential customers, and generates more revenue. The BestChat app helps in customer membership management by identifying visitors and keeping the privacy of details of each customer. Particular customers can be tracked through their information query which is then processed to further follow-up activities.
Department management, chat distribution, login restriction, and service quality control come under Customer relationship maintenance.
Teamwork
The BestChat app also provides the functionality of teamwork as the work analyzed by multiple individuals has fewer chances for any mistakes. This is done by the chat transfer and help request option. The app promotes teamwork through:
- Internal communication;
- Tripartite conversation;
- Collaboration across divisions.
Multiple Languages Support
The BestChat app has support for multiple languages. It means the app can be used globally in many different languages for its customers. English, Japanese, German, Korean, Spanish, French, Chinese (Simplified), Portuguese (Brazil), and Chinese (Traditional) are among the different languages supported by the BestChat app.
Customization
The BestChat Shopify app offers a number of customizable options to fit the look and theme of your store’s brand. You can customize icons, links, chat windows, promotions, text, and special effect elements. Choose the color of your own choice, adjust the icon position on your screen and customize their size.
Analytics
The BestChat app enables you to analyze data traffic to improve your website strategy. BestChat offers over 30 customer service indexes, including chat efficiency, chat content, service quality, chat topic, chat close, and chat time (the group involve a more comprehensive analysis of customer service). These analytics offers a statistical measure for enhancing customer service quality and SEO.
Differentiated Marketing
The app is not only a link between web users and your teams, but it also provides a sophisticated tool for your current and future advertising or marketing.
AI Response
In addition to this range of features provided by the BestChat app, many functionalities are under the way to be launched very soon that includes a 24/7 online support system, pre-sale & post-sale guide, FAQ integration, knowledge base, question recognition, limited resources used for effective customer service, automatic response to your customers using a customization dictionary, a variety of tools for managing customer relationships, and accessing agent performance.
BestChat App Integrations
The BestChat app can integrate with various platforms like social media messaging sites, iOS, Android, and web-based backends that include:
With these platforms' integration, prospective buyers can start a live chat from anywhere at any time. You can efficiently handle all of the messages in the BestChat system by using integrated message support.
Pricing Plan
The BestChat app is currently offering its services free of cost for the Essential package. However, the package previously charged $24.9/month. The app is best for anyone who needs a basic chat feature to communicate with their web store visitors.
The main features provided by the Essential package are listed: Unlimited chat, visitor route, online chat system, agent monitoring, advanced analyze report, service area setting, advanced chatbot, ACD system, file transfer, basic CRM, google analytics, screen capturing, android & iOS support and quick response.
BestChat App Advantages And Disadvantages
Some key pros and cons of the BestChat app include:
Pros:
- Provides a lot of functionality free of cost and the app is simple to use;
- Excellent customer support system with an immediate response;
- Allows you to track details of your site visitors;
- Supports multiple devices and operating systems.
Cons:
- BestChat app lacks personalization options for app icons.
BestChat App Reviews And Rating
The BestChat app got an overall average rating of 5.0 on the Shopify store. A total of 28 BestChat Shopify reviews are labeled on the app and all are rated five stars.
Users express their app experience in the form of reviews and ratings. So let’s have a look at some of the customer’s feedback about the BestChat app:
| Rating | Feedback |
|---|---|
| 5-star | "Nice chat box app, support multi communication method and allow you to track more detail of the visitor. Last but not least, they have a helpful support team." |
| 5-star | "I like the best chat app, it's so simple to use, easy to install, and also got huge functional. It's the best free APP you can find for customer service. Thank you so much" |
| 5-star | "Excellent chatbot application that is free to use and very user-friendly to set it up. I just got it today for my store and everything seems to be working well! The support team is also prompt to respond to any questions!" |
Support
The BestChat app provides a 24/7 support service with an average rating of 5.0 on the Shopify store. Whenever you have questions or queries, the BestChat Shopify app has a great product support team that responds precisely and promptly. You can send a message to live chat support, or email service@bestchat.com for any guidance or assistance, and the app’s eCommerce experts provide full technical support.
However, most of your queries can be pre-resolved by going through the other resources site including documentation, tutorials, and blogs.
Final Words
From the above review, it becomes clear that the BestChat app is one of the best live chat chatbots with a wide range of customizable features. The BestChat app is a powerful and secure system and offers high-tech data security with SSL encryption, so you don't have to concern about any data leakage from the app's reliable servers all over the globe.
The BestChat app tracks the customer's journey which will ultimately help in improving your business. Multiple language support, differentiated marketing, AI response, and other customization options are provided by the app.
